General Terms and Conditions

 eStonecril is a European Solid Stone Brand

About these terms

These are the general terms and conditions which apply to your purchase of goods from eStoncril Shop Online, whether you buy through our website at www.estonecril.co.uk, over the phone and by email.

 

By agreeing to these general terms and conditions you also agree to the returns policy, all of which form part of a legally binding contract between us and you. You should read these general terms and conditions and the returns policy.

 

We reserve the right to change the general terms and conditions and the returns policy at any time. Any changes to the general terms and conditions or the returns policy will be effective for all new orders placed after the change is published on the eStoncril Shop Online website. You should check the general terms and conditions and returns policy posted on the eStonecril Shop Online website before each order – they may have changed since your last visit.

 

If you have any questions about the general terms and conditions, the returns policy, the goods or eStonecril Shop Online please contact us by email atinfos@estonecril.com or you can speak to an estonecril advisor by calling 020 3514 1827.  

 

Information about eStonecril Shop Online and the goods

By using the website (even if you don't buy any goods) you also agree to be bound by these terms and conditions.

 

We try to make sure that all information on the eStonecril Shop Online website, including descriptions of our goods and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the eStonecril Shop Online website as soon as reasonably possible and if we think that such an error has affected your order we will try to let you know.

 

The sizes and shapes of the goods may differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check that the actual size of each item is suitable for your purpose;

 

Pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description;

 

All goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any money paid to us in respect of those goods which we are no longer able to supply;

 

We will do our best to deliver your goods in accordance with the delivery date set out in our final delivery advice email, but please note that all delivery dates given by eStonecril Shop Online (whether on the website, over the phone or by email) are estimates only and delivery dates may vary. Please see for more information about delivery;

 

We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.

 

Availability

We have the right at any time to modify or stop providing eStonecril Shop Online and to stop selling any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of eStonecril Shop Online.

 

Security

It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.

 

 

Eligibility to order goods

You may only purchase from eStonecril Shop Online if you are aged 18 years or over, and are a resident of the United Kingdom. You will need an active email address and a telephone number at which you can be easily contacted.

 

Placing your order

Please see FAQ for information about the steps involved in placing an order. Your order constitutes an offer to purchase goods from us. Where you order more than one item your order comprises a series of offers for each item individually.

 

Our order acknowledgement webpage and email set out the final details of your order which you have submitted to eStonecril Shop Online. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Acknowledgement email.

 

The order acknowledgement contains details of the goods you have ordered, the total cost of the order including delivery, and an order number. The order acknowledgement email also constitutes the VAT receipt for your goods. You should print off a copy of the Order Acknowledgment email, and a copy of these general terms and conditions and the returns policy and keep them safe. You will need to refer to these details when contacting us about your order.

 

Please note that the Order Acknowledgement is simply an acknowledgement that your order has been received by eStonecril Shop Online; it does not indicate that we have accepted your order and does not form a binding contract.

 

 

Payment

You can pay for your goods by any of the methods specified on FAQ

We will take payment from your card at the time you place your order. We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).

 

Pricing

Unless otherwise stated, all prices shown at eStonecril Shop Online are inclusive of VAT and other applicable taxes.

 

Except where otherwise set out in these general terms and conditions, the price payable by you for the goods is the price given by eStonecril Shop Online at the time you place your order.

 

In most cases the delivery fee payable by you for your order will be that which is given by eStonecril Shop Online at the time you place your order.

 

 

Pricing errors

Whilst we try to ensure that all the prices on eStonecril Shop Online are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

 

If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

 

If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).

 

 

 

Delivery

About these terms

These are the terms and conditions (the “Delivery Terms”) which apply to the delivery by us to you of goods purchased by you from us either online at www.estonecril.co.uk .

 

We may sub-contract our obligations for the Home Delivery Service to transport service providers of our choice, but we will nevertheless remain responsible for the performance of the Home Delivery Service to you.

 

We reserve the right to change the Delivery Terms at any time. Any changes to the Delivery Terms will be effective for all new deliveries placed after the change is published on our website. You should check the Delivery Terms posted on the eStonecril website before each new delivery – they may have changed since your last visit.

 

Location of deliveries

We will deliver to the delivery address specified for delivery. The location must be within mainland United Kingdom and within our pre-defined delivery areas (which exclude Northern Ireland, Channel Islands, Isle of Man, Scottish islands and other areas which we do not serve). The location must be accessible by road. Although we will carry our deliveries to the Isle of Wight, we cannot undertake to meet scheduled ferry crossings – it is your responsibility to be available to accept delivery at the delivery address or location on the day of delivery. In the event of any other offshore deliveries, we will complete delivery to a designated carrier or location at a United Kingdom port of your choice. If you want to take your order abroad we are happy to deliver to your shipping agent for onward transfer.

 

 

eStonecril’s Delivery Restrictions

 

eStonecril does not deliver perishable goods (including plants).

Some of our furniture is larger than you may expect, particularly furniture. Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place and that once the product is built, it will fit into your room. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff. All fragile items which could be damaged during the delivery, such as lights, vases, pictures etc, should be moved.

 

To ensure the smooth delivery of your order, you must give us as much detail as possible in advance about particular features of the delivery address which may affect the delivery (e.g. Will there be time to unload / load? Do you live on a red route? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours?

If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

 

Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc in order to complete the delivery (if these measures are required they must be undertaken before delivery takes place; we will not carry any specialised lifting equipment); unpack or construct delivered items or remove any packaging; or remove their footwear whilst making deliveries (if you are concerned about possible damage to carpets or laminate flooring, you should ensure that the adequate protective sheets are provided to cover the floors in question).

 

Delivery Arrangements

Delivery will take place at the delivery address specified by you either during the online order process (if you ordered online). We ask you to provide us with two telephone numbers so we can contact you easily and advise you of your delivery time.

 

You are solely responsible for ensuring that we are able to make delivery to the delivery address and that you are available to accept delivery at this address on the delivery date. Please try to inform us as soon as possible if you know that you are not going to be in to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.

 

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.

 

On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the goods has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

 

Once the goods have been delivered to you (or your representative), you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.

 

Damaged Items

If items within the packaging are faulty or damaged (whether before or during delivery), you shall notify eStonecril customer services of such fault or damage using the telephone number stated on the sales receipt or in our delivery advice email / on our website (for online orders) as soon as possible after delivery.

 

Any damaged product/package must be retained for inspection at a later date. Should you dispose of any damaged product/package before we have had the opportunity to inspect it, then this could affect any claim for replacement.

 

Where it is established that we are responsible for damage to a delivered item, we will replace the damaged item or if we are unable to do so, we will reimburse you with the full amount you have paid for the product together with any delivery charges.

 

We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.

 

Our Liability

In the event of any unforeseen circumstances (including without limitation lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.

 

If we fail to comply with these Delivery Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Delivery Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.

 

If we are providing Home Delivery Services in your property, we will make good any damage to your property caused by us in the course of our performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that pre-dated our performance of the Home Delivery Services.

 

We will only supply the Home Delivery Services for domestic and private use. You agree not to use the Home Delivery Services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.

 

We do not exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

 

(a) fraud or fraudulent misrepresentation;

(b) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);

(c) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

(d) defective products under the Consumer Protection Act 1987.

 

 

 

 

Delivery terms and conditions: Shop Online

This section of the Delivery Terms applies only to purchases made on the eStonecril Shop Online website at www.estonecril.co.uk

 

The online delivery process

Once you have placed your order online, we will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery date specified in your order. The estimated delivery date will also appear on the website when you place your order.

 

Delivery dates

We do try to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. 

Please note that our headquater is located in Valencia,Spain. Therefore we are act under the spanish law.

European Solid Stone

C/ Del Poeta Querol 8

Valencia 46002 

Spain

 

 

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